Refund policy

Returns

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the order number or other proof of purchase. 

To start a return, you can contact me at wildflower.magic.tales@gmail.com or on social media, or you can submit the return request from your customer account. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

Note that you will be responsible for return shipping costs and any loss in value if an item isn't returned in its original condition.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as digital items or custom products (special orders or personalized items).

 

Exchanges and cancellations
I accept cancellations up until the order is fulfilled. So, if you want to exchange or cancel your order for any reason, you are responsible for requesting it as soon as possible, before the order ships. I recommend requesting the cancellation in the first 12-24 hours after purchase. For exchanges, you'll need to cancel your initial order and make a separate purchase for the new item.

To request a cancellation, you can contact me at wildflower.magic.tales@gmail.com or on social media, or you can submit the request from your customer account.

 

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me.

Please be aware that if you do not pick up your order from the post office or if you refuse to pay customs duties (that may apply in some cases) and, as a result, the parcel ends up being sent back to me, you will not be eligible for a refund.