Frequent Questions
Below you'll find answers to some of the questions you might have about products, orders, tutorials etc.
If your question isn't here, feel free to reach out on social media or email me at wildflower.magic.tales@gmail.com
🌸 Products
Are all your pieces handmade?
Absolutely! Every single piece is hand-sculpted by me using polymer clay and a touch of whimsical magic. No molds, no shortcuts.
What type of items do you offer?
- JEWELRY: pendants, brooches, and maybe earrings.
- JOURNALS: A5 and A6 journals with covers sculpted from polymer clay.
- FRAMED PIECES/WALL ART: Art that you can hand on your walls or display on your desk.
- MULTIFUNCTIONAL PIECES (aka the really cool stuff): jewelry that comes with a display stand, or journals and framed art that include detachable pendants
- OTHER HOME DECOR PIECES: coming soon, ideas loading...
Is each item one of a kind?
Most pieces are one of a kind and won't be recreated in the exact same way. I may create similar versions of a design, but no two pieces will be identical.
What materials do you use?
I primarily use polymer clay, paired with various stones, beads, and metal findings.
COLORING: I use high-quality pastels, pigments, mica powders, acrylic paints, and wax paste. All pieces are sealed with varnish to protect the surface and make the colors more vibrant.
JEWELRY: I use mostly stainless steel chains and faux suede chords for pendants. Sometimes you can choose between these 2 options, other times the piece comes with one of them by default. Brooch needles and earring hooks are made from stainless steel, unless otherwise specified in the product description.
JOURNALS: I use mostly sketchbooks, so that the blank sheets can be used both for writing or sketching.
Everything is chosen with care for durability and beauty.
Do you take custom orders?
Not at the moment. Sorry :( I will announce on social media if I decide to open slots for commissions.
How heavy are your pieces?
Polymer clay is a lot lighter than you may think. With every piece I make, I'm trying to roll the clay layers thinner and thinner, so that the items resulted are more delicate and light.
Some pendants may be heavier than others due to the weight of the stone used.
Journals may be a bit heavy but that's mostly because the sketchbooks I use are, by nature, heavier - since they have hard-covers and thicker paper.
Are the journals refillables?
No, they aren’t.
You'll have to make the content of the journals meaningful enough that the pages are worth staying inside these covers forever.
Will I receive the exact item shown in the pictures?
YES!
Can I request a remake of an item you've created before?
I don't take requests at the moment. However, from time to time, I go back to older pieces and create similar variations of that design.
Will the colors fade over time?
Nope! As long as you keep your piece away from direct sunlight exposure for long periods of time, the colors will stay vibrant for years.
Are your pieces waterproof?
Polymer clay itself is water-resistant but not waterproof. The materials I use for coloring and sealing the pieces are also water-resistent up to a point. So, dropping a your jewelry in water by mistake will not damage the piece, but long contact with water will do that.
Please avoid wearing your pieces in the shower, pool, or at the beach to keep them looking their best.
Can I write normally in the journals or are they decorative only?
They’re totally usable! They aren't as fragile as it may seem but I know that for some people it can be overwhelming or slightly scary to write in them. If you're worried about damaging the covers, you can place a piece of cloth or a scarf under the journal while using it - this may bring you a bit of psychological comfort that the covers are protected.
The pages inside are usually blank, so you can use them both for writing and sketching.
🚚 Shipping & Delivery
Do you ship internationally?
Yes! I ship from Romania to almost anywhere in the world. Every order comes with tracking.
What are the processing and shipping times?
I will need about 2-5 days to prepare the packages, depending on the number of orders. Keep in mind that I can only ship non-EU orders on Tuesdays and Thursdays.
Approximate delivery times:
- Romania: 1-3 business days
- Europe: 1–2 weeks
- North America: 2 weeks
- Other destinations: 2-3 weeks
Delays may happen, especially during busy seasons.
Except for items shipped in Romania, all items are shipped with standard post services.
What are the shipping rates?
For most of the items, shipping is FREE.
There may be some exceptions, in which case the rates will be calculated at checkout based on your location.
For example, cheaper pieces may not benefit from free shipping unless the cart total is over a certain sum.
What if my package arrives damaged?
Please take photos and contact me within 5 days of receiving the item. I’ll do my best to help, I always want you to receive your treasure safe and sound.
My package hasn’t arrived—what should I do?
Please check your tracking info first. If it’s been significantly delayed or stuck in transit, contact me and I’ll do my assist you.
What if my order is incorrect or something’s missing?
Oh no! Let me know right away and I’ll fix it.
Will I have to pay customs fees?
You might, depending on your country’s laws. Buyers are responsible for any customs or import taxes.
What happens if I entered the wrong shipping address?
Let me know ASAP! If your order hasn't shipped yet, I can change it. If it has already shipped, unfortunately, I can’t do much.
Do you accept returns or refunds?
Yes! Check out my returns and refunds policy here.
📢 Orders & Shop Updates
Why are there no items for sale on your website?
Being a one-woman small business and creating complex pieces 100% by hand, there's a limited number of pieces I can create in a certain amount of time... and they tend to get sold very quickly.
How often do you add new pieces to your shop?
Whenever the muses allow! I try to do shop updates every month. I announce updates in advance on Instagram/Facebook (@wildflower.tales) and via my Facebook Messenger channel. Some items sell quickly, so be sure to follow along.
Every now and then I may spontaneously post an item for sale on social media but it doesn't happen too often.
Do you restock sold-out items?
Usually no. Most of my pieces are one-of-a-kind. I may create similar versions of a design, but no two pieces will ever be exactly the same.
Can I reserve a piece?
Occasionally, yes. I sometimes open reservations before a shop update. These are announced ahead of time. I do this to give a chance to people who may not be able to go through checkout as fast as others and, as a result, always end up with no item purchased and a lot of frustration.
But please don't randomly message me to ask for reservations unless there's a post that says there are items that you can reserve.
Can I cancel or change my order after placing it?
If it hasn’t shipped yet, sure! Just contact me quickly.
🧼 Product Care
How do I care for my clay jewelry?
Polymer clay is a durable material but proper care is essential to ensure its longevity:
- Avoid scratching the surface
- Avoid wearing while applying perfume, lotions, hairspray or deodorant, as they can damage the item in time
- Try to keep pieces dry and avoid wearing them in water, such as in the shower, in the pool or at the beach
- Keep away from high heat and don’t store them in the direct light of the sun
- Avoid any rough handling and protect from shocks
- Avoid wearing for a long time under very warm winter outer clothing
- Use a piece of damp soft fabric for gently removing dirt or dust – don’t use household cleaners or jewelry cleaners with harsh chemicals, as the chemical reactions might damage the item
!! In warm conditions, the piece might become a lot more flexible. This is perfectly normal for polymer clay, so don't panic.
How do I care for my journals?
Polymer clay is a durable material but proper care is essential to ensure its longevity:
- Store carefully - don’t leave the journal exposed to direct sunlight for long periods of time, as the colors may fade in time.
- Avoid any rough handling and protect from shocks - this is not the kind of journal you throw in your bag without a care in the world.
- Avoid scratching the surface.
- Avoid spilling liquids on it - the journal covers are water-resistant but not water-proof. Spilling a little water will not ruin the covers but long contact with water might do that.
- Avoid contact with any chemicals, lotions, perfume, hairspray, deodorant, as they can lead to chemical reactions with the clay/protective sealer and damage the item in time.
- Use a piece of damp soft fabric for gently removing dirt or dust – don’t use household cleaners with harsh chemicals, as the chemical reactions might damage the item.
- If you are worried about damaging the covers, you can place a piece of cloth or a scarf under the journal while using it.
How do I care for my framed art/wall pieces?
Polymer clay is a durable material but proper care is essential to ensure its longevity:
- Avoid hanging it/displaying it in a place where it gets direct sunlight exposure for long periods of time, as that will make the colors may fade in time.
- Avoid any rough handling and protect from shocks - this is not the kind of journal you throw in your bag without a care in the world.
- Avoid scratching the surface.
- Avoid spilling liquids on it - the journal covers are water-resistant but not water-proof. Spilling a little water will not ruin the covers but long contact with water might do that.
- Avoid contact with any chemicals, lotions, perfume, hairspray, deodorant, as they can lead to chemical reactions with the clay/protective sealer and damage the item in time.
- Use a piece of damp soft fabric or a soft, large brush for gently removing dust or dirt – don’t use household cleaners with harsh chemicals, as the chemical reactions might damage the item.
✨ Product Safety Info
Is polymer clay safe?
Yes! Polymer clay is a flexible material that hardens when baked, turning into plastic. It is based on polyvinyl chloride (PVC) and doesn’t contain clay minerals.
It’s non-toxic and perfectly safe for everyday wear and display. Not recommended for young children due to small parts that could be swallowed by mistake.
Please note that polymer clay items are not food-safe and should not be used to store or serve food and beverages.
Are your pieces safe for children?
My creations are made for art lovers and collectors, not for children. Because of small parts that could be swallowed by mistake, they’re not suitable for children under 7 years old.
Are the pendants attached with magnet to display settings/journals safe to wear?
Definitely! The pendants themselves don't contain any magnets.
The magnets are only placed on the journal/display setting, while the pendants have a small piece of metal inside of them that it's attracted by the magnet. So the pendants can safely be worn even by people with a pacemaker, defibrillator, or any other implanted electronic medical device.
Are the jewelry findings you use safe for people with allergies?
Most findings are made of stainless steel, unless stated otherwise in the product description. The stainless steel is not nickel-free, so it can cause allergic reactions in people with nickel sensitivity.
🧙 Tutorials & Learning
Where can I find your tutorials?
A part of my tutorials are available in my shop, while other classes can be found on other platforms, such as Curious Mondo or Polymer Week. You can find a list of all my tutorials and more info about them in the Tutorials section of the website.
They’re downloadable, detailed, and packed with tips, chocolate breaks, and lots of clay magic.
What skill level do I need for your tutorials?
Most of my tutorials suitable for any level, as long as you know a few basic info about polymer clay and have a certain level of patience.
BEGINNER: While some projects may seem difficult to a beginner, the tutorials are super detailed, show the process step-by-step, and come with a sketch of the project, so they are easy to follow. The tutorials sold in my shop come with a PFD with questions and answers related to polymer clay, which will be quite helpful if you are a beginner.
INTERMEDIATE AND ADVANCED: The tutorials are also suitable for more experienced artists, as most of the projects are quite complex, so you won't get bored.
What supplies do I need?
Each tutorial includes a detailed materials list and tool suggestions.
Can I sell what I make from your tutorials?
Yes, as long as you're making them by hand. I'd be super grateful if you could credit the design to Wildflower, but it's not absolutely necessary. I won't mind if you don't.
Mass production and creation of mold/cutters of my designs are not allowed.
What format are the tutorials in?
Some are video tutorials, others are photo tutorials (PDF). And some are both!
Do you offer workshops or live classes?
No. At least not yet.
🎁 Gift Questions
Can I have an item shipped directly to someone as a gift?
Absolutely. Just enter their address at checkout and leave a note if you want to add a message. No need to worry, I don’t include pricing info in the parcel.
Do you offer gift wrapping?
Yes, and it’s charming! Think magical vibes, eco-friendly paper, and lovely finishing touches. In fact, all orders come wrapped as gifts, to make the unboxing experience more joyful.
Will the price be visible in the package?
Nope! I don’t include receipts unless specifically requested.
✍️ Other / General Info
Can I feature your work on my blog or magazine?
Yes, I’d love that! Please message me for media info.
Do you collaborate with other artists or brands?
I'm open to possible collaborations. Send me your idea and let’s chat.
How can I support your art if I can’t buy anything right now?
You can share my work with your friends, like & comment on posts, or send a kind message - it means the world to me! Even watching the videos I post until the end is helping me a lot. My Facebook content is monetized, which means I get paid a small amount of money if you're simply viewing my content. More engagement = more views.